Returns Policy
Effective Date: February 9, 2025
At MikeWoolf Desserts LLC, we strive to provide the highest quality ice cream and desserts to our customers. Because our products are perishable, we have specific policies regarding returns, cancellations, and exchanges. Please read our Returns Policy carefully.
1. Order Confirmation
Once you place an order through our website, you will receive a confirmation email detailing your order. This confirmation represents our acceptance of your order and outlines the details of your purchase.
2. Cancellation Policy
2.1 Order Cancellations: If you wish to cancel your order, please contact us at least 2 hours before your scheduled delivery time. Cancellations made after this time may not be processed, and you may be charged for the order.
2.2 Refunds for Cancellations: Order cancellations made within the allowed time frame will receive a full refund to the original payment method.
3. Returns and Exchange Policy
3.1 No Returns: Due to the perishable nature of our products, we do not accept returns or exchanges. All sales are final.
3.2 Damaged or Incorrect Orders: If your order arrives damaged or you receive the incorrect item, please contact us within 2 hours of delivery. We may request photo evidence of the damage or error to facilitate the resolution process.
3.3 Resolution for Damaged or Incorrect Orders: If we determine that your order was indeed damaged or incorrect, we will either replace the item at no additional cost or issue a refund to your original payment method.
4. Customer Satisfaction
We value our customers and are committed to ensuring your satisfaction with our products. If you have any concerns or feedback about your order, please do not hesitate to reach out. We are here to help!
5. Contact Us
For cancellations, issues with your order, or any questions regarding this Returns Policy, please contact us at:
Email: orders@mikewoolfdesserts.com
Thank you for choosing MikeWoolf Desserts LLC. We appreciate your support!
